Refund policy

At Airluma, your satisfaction is our priority. We want you to be able to adopt your product with complete confidence. That is why we offer a risk-free trial and a simple return process.

30-day money-back guarantee

We give you 30 days to try your Airluma product at home. If it does not suit you, you can send it back to us and be refunded.

We recommend using it several times before making up your mind: a few tries are sometimes needed to get used to a product and find the settings, attachments or fit that work best for you.

Statutory withdrawal period

In accordance with European regulations, you have a 14-day period from the receipt of your order to exercise your right of withdrawal, without having to give a reason. Our "30-day money-back guarantee" goes beyond this statutory period.

Return conditions

For a return to be accepted:

  • The request must be made within 30 days of receiving the order.
  • The product must be returned complete, with all its accessories (attachments, stand, film, cable or instructions, depending on the product).
  • The product must be clean and in a condition that allows it to be resold, preferably in its original packaging.
  • It must be accompanied by proof of purchase (order number or confirmation email).

We reserve the right to refuse a return or apply a deduction if the item comes back incomplete or in a condition inconsistent with normal use.

How to make a return

  1. Write to us through our contact form, giving your order number and the reason for the return.
  2. Our team replies with the steps to follow and the return address.
  3. Send the parcel back with tracking (we recommend keeping your proof of shipment).

Return shipping costs are the customer's responsibility, except in the case of a defective item or an error on our part.

Refunds

Once we have received and checked your return, we issue the refund within 5 to 10 business days, to the payment method used for the order. You will receive a confirmation email once the refund has been made.

How long it takes for the funds to appear in your account then depends on your bank or payment provider.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or does not match your order, contact us within 48 hours of receipt through our contact form, attaching photos if possible. We will cover the replacement or refund, return shipping included.

Have a question?

Our team is here to support you every step of the way.