Shipping policy
At Airluma, we do everything we can to make sure your order reaches you quickly and in perfect condition. Here is how your orders are prepared, shipped and delivered.
Processing time
Once your payment is confirmed, your order is prepared and shipped within 48 business hours (Monday to Friday, excluding public holidays).
Orders placed on a weekend or public holiday are processed on the next business day.
Delivery time
After shipping, the estimated delivery time is 3 to 5 business days, whatever your country. This timeframe is given as a guide and may vary depending on the carrier, the time of year (sales, holidays) and any customs constraints.
Shipping costs
Shipping is free on all orders. The final amount, including any fees, is always shown to you before you confirm your order.
Order tracking
As soon as your parcel ships, you receive a confirmation email containing a tracking number. It lets you follow your order's progress at any time.
If you have not received this email within a few days, please check your spam folder, then contact us through our contact form.
Carriers
Your orders are entrusted to trusted carriers depending on your delivery area.
Customs duties and taxes
For deliveries outside the European Union, customs duties or local taxes may apply depending on your country's regulations. These fees, if any, are the responsibility of the recipient and are not charged by Airluma.
Delivery address
It is your responsibility to provide a complete and accurate delivery address when you order. Airluma cannot be held liable for a delay or failed delivery resulting from an incorrect or incomplete address.
Delay, lost or damaged parcel
In the event of an unusual delay, or a parcel lost or damaged in transit, contact us through our contact form. We will open an investigation with the carrier and make sure we find a solution: reshipment or refund, as appropriate.
Have a question?
Our team is available for any order tracking question.